Refund Policy Pan Pacific Knives

30-Day Return Policy

At Pan Pacific Knives, we aim to ensure your satisfaction. If you’re not completely happy with your purchase, you can return most items within 30 days, subject to the terms below:

Return Window: Returns must be initiated within 30 days of the purchase date. After this period, returns or exchanges are not accepted.

Item Condition: Products must be in original, unused condition with all packaging, tags, and accessories. Items that are damaged, altered, or show wear may not qualify for a refund or exchange.

Return Fee: Customers are responsible for a return fee of [Specify Amount or Percentage], deducted from the refund.

Non-Returnable Items: Items such as perishable goods, gift cards, personalized/custom-made items, and final sale items cannot be returned.

Return Process:

Contact us at [Customer Service Contact Information] with your order number and reason for return.
Receive a return authorization and detailed return instructions.

Refunds:
After receiving and inspecting your return, we will confirm the approval or rejection of your refund. Approved refunds will be issued to your original payment method, minus the return fee, within [Specify Time Frame, e.g., 7-10 business days].

Shipping:
Customers cover return shipping costs. We recommend a trackable shipping method, as we are not responsible for lost returns.

Exchanges:
For exchanges, follow the return process and place a new order for the desired item.

Damaged or Defective Items:
If your item is damaged or defective, notify us within [Specify Time Frame, e.g., 48 hours] of delivery for a replacement or refund without additional fees.

International Returns:
International customers cover return shipping fees, duties, taxes, and other related costs.

Thank you for shopping with Pan Pacific Knives! For questions about our return policy, feel free to reach out.